	Management (Videos) Series (4.6 hours)

Summary:
Never before has your contribution as a manager been more important to your organization. This means you are going to have to lead as well as to manage. You need to hire, develop, motivate and retain the right talent. If you're an experienced manager on the move or a new manager, you need answers and solutions, and you need them now. That's what our management programs are all about.

Audience:
Front Line Managers, Mid Level Managers, Exec Level

ONLINE TRAINING INCLUDES

* Interactive online courses.
* Low prices (Only $39.95)
* A full year of complete and unlimited access to your course.
* Return to you courses as many times as you like.
* Assessment tests and certificates (if passed) after each course.

1. Attracting Key Talent (Interview)
Time: 6 minutes

An organization's leadership and passion is key to recruiting and hiring the best people. Watch as Anne Bruce, keynote speaker and workshop leader, discusses how an organization's culture and creativity can be the most important weapon to winning the war on attracting talent.

OUTLINE
* Interview with Anne Bruce

2. Bringing The Workplace to Life (Interview)
Time: 3 minutes

Creating a fun work environment is good for any type of business and can result in both employee and customer retention and loyalty. Watch as John Yokoyama, president of the world-famous Pike Place Fish Company in Seattle, discusses how to bring your workplace to life.

OUTLINE
* Interview with John Yokoyama

3. Delegation Strategies
Time: 13 minutes

Delegation is a fundamental skill needed in today's busy workplace. Most people don't delegate because they think it's faster to do the job themselves. However, the more you delegate, the more time you will have in the future. During this program, you'll learn what delegation is and the key concepts of delegation. You'll also learn the steps to effective delegation. In addition, you'll learn to recognize why delegation can sometimes fail.

OUTLINE
* Introduction
* What Is Delegation?
* Why Delegation Fails?
* How to Delegate
* Things to Remember When Delegating
* Summary

4. Fire Up and Motivate Your Employees
Time: 21 minutes

Motivating and retaining employees are now considered to be the most critical performance issues facing managers in today's workplace. During this program, you'll learn how to instill employee motivation and create a fun work environment where people love to do their jobs. You'll also learn how to blast de-motivators and discover that fired up people are the key to higher levels of productivity.

OUTLINE
* Introduction
* Fire Up and Motivate Your Employees
* What Is Motivation?
* Ways to Motivate
* Meeting Your Employees' Needs
* Standards of Performance
* Rewards for Higher Performance
* Blasting De-Motivators
* Summary

5. Handling Performance Problems
Time: 19 minutes

As a manager, you encounter performance issues on a regular basis. To handle performance problems effectively, you need to use patience, self-control and good judgment. During this program, you'll learn how to identify employees' performance problems. You'll also learn how to resolve negative behavior and performance, as well as determine steps to handle performance problems using the corrective action process.

OUTLINE
* Introduction
* What's a Performance Problem?
* What Is A Training Issue?
* RESOLVE a Performance Problem
* Handling a Performance Problem
* Corrective Action
* Summary

6. Interviewing for Organizational Fit
Time: 16 minutes

Successful companies hire candidates who fit well with the company, work culture and organizational mission. The purpose of this program is to explain how you can determine the right candidate for the position, team and company. In addition, you'll learn ways to ask behavior-related questions that give you a better picture of how well a candidate's traits, motivators and skills match organizational culture.

OUTLINE
* Introduction
* Interviewing for Organizational Fit
* Organizational Culture
* Interview Preparation
* Interviewing for Motivational Fit
* Interviewing Tips
* Choosing the Best Candidate
* Summary

7. Interviewing for Success
Time: 21 minutes

Conducting a structured interview will help predict a candidate's job success. This program will help you learn techniques used to avoid inconsistent and difficult interviews. You'll also learn how to prepare for the interview, conduct the interview and evaluate the candidate in a way that increases the effectiveness of the employment interview.

OUTLINE
* Introduction
* Interviewing For Success
* The Structured Interview
* Preparing for the Interview
* Conducting the Interview
* Evaluating the Candidates
* Summary

8. Knowledge Management (Interview)
Time: 4 minutes

Companies compete based on the knowledge of their employees. Watch as Dr. Vinod Jain, CEO of NextBase Corporation, discusses how to utilize, capture and access your employees' knowledge.

OUTLINE
* Interview with Dr. Vinod Jain

9. Making 360 Degree Feedback Work
Time: 14 minutes

The 360 degree feedback process is designed to help you identify areas of opportunity, where a change in your behavior can make a significant difference in your leadership abilities. During this program, you'll learn the concepts of 360 degree feedback and the importance of sharing and following up. You'll also learn how to create a comprehensive and personal development plan.

OUTLINE
* Introduction
* Making 360 Degree Feedback Work
* Importance of 360 Degree Feedback
* The Development Plan
* Getting Support
* Sharing Results
* Sharing With Your Manager
* Sharing With Your Employee
* Summary

10. Managing Performance
Time: 17 minutes

Welcome to Managing Performance. Managing people and their performance is a critical part of a manager's job. You need to provide direction, develop the skill levels of your employees, increase their productivity and enhance their job satisfaction. During this program, you'll learn how to effectively manage the performance of others using three key components: performance planning, monitoring progress and reviewing performance.

OUTLINE
* Introduction
* Managing Performance
* Why Managing Performance?
* Planning Performance
* Monitoring Progress
* Summary

11. Managing Telecommuters
Time: 21 minutes

With the increased demand for telecommuters comes the need for managers who can supervise them. During this program you'll learn the skills needed to supervise off-site employees. You'll also learn the organizational benefits of telecommuting, how to create telecommuting policies and how to choose a quality telecommuter.

OUTLINE
* Introduction
* Managing Telecommuters
* Benefits Of Telecommuting
* Tips For Telemanagers
* Telemanager Guidelines
* Setting Up a Program
* Choosing Telecommuters
* Home-Office Safety
* Manager Concerns
* Summary

12. Motivate to Retain (Interview)
Time: 21 minutes

How do you turn on your employees to their jobs? Anne Bruce, keynote speaker and workshop leader, describes how you can motivate and retain key employees. In addition, Anne will describe what managers should do and not do when motivating employees.

OUTLINE
* Interview with Anne Bruce

13. Recruiting Top Talent
Time: 20 minutes

Innovative recruiting is important in today's business world due to increased competition for top talent employees. During this program, you will learn the importance of recruiting as well as new and different recruiting strategies that will help you attract the best potential job candidates. You'll also learn practical recruiting techniques that can help you win the war for talent.

OUTLINE
* Introduction
* Recruiting Top Talent
* Innovative Recruiting
* Business Impacts
* Continuous Recruiting
* Steps in Recruiting
* Common Errors in Recruiting
* Scouting for Talent
* Relationship Recruiting
* WOW Recruiting
* Convincing Candidates
* Summary

14. Retaining Top Talent
Time: 21 minutes

It's a stark reality in today's competitive labor market that unplanned, unwanted attrition can attack and damage even the most successful companies. This program will help you identify the risks of attrition within your team and recognize the role you play as a manager in employee retention. You'll also learn how to use the TALENT model to identify specific retention practices to retain your most valued employees.

OUTLINE
* Introduction
* Retaining Top Talent
* Selective Retention
* Committed Employees
* Early Warning Signs
* Responding to Early Warning Signs
* Retention Strategies
* Reasons Why Top Talent Leaves
* TALENT Principles
* Employee Retention Conversation
* Summary

15. Retention for the Long Haul (Interview)
Time: 6 minutes

The challenge of retaining top talent is an issue managers will face for years to come. Watch as Dr. B. Lynn Ware, industrial psychologist specializing in employee retention, discusses the trends impacting retention, attitudes of the new workforce and what managers can do to retain key employees.

OUTLINE
* Interview with Dr. B. Lynn Ware

16. Succession Planning
Time: 19 minutes

To ensure the long-range success of your organization, it is key to implement succession planning. Today we know, for an organization to be at par on all levels, there has to be a ready-to-draw-from talent pool in place - before it's needed. During this program, you'll learn how to eliminate panic hiring, develop a succession plan and provide significant career guidance to employees.

OUTLINE
* Introduction
* Succession Planning
* Panic Hiring
* Prepare for the Unexpected
* Benefits of a Succession Plan
* Developing a Plan
* Hiring Tips
* Succession Planning Worksheet
* Guidance and Career Counseling
* Summary

17. The Costs of Attrition (Interview)
Time: 3 minutes

Most managers are aware of the disruptive nature of the loss of a valued employee. But how about the hidden costs that often get overlooked? Join us as Dr. B. Lynn Ware, industrial psychologist specializing in employee retention, discusses the costs of attrition and the impact to your company's bottom line.

OUTLINE
* Interview with Dr. B. Lynn Ware

18. The Diversity Manager
Time: 21 minutes

To effectively facilitate diversity in the workplace, managers need to know what is really meant by diversity and how to maintain a diverse work environment. During this program, you'll learn the four approaches to diversity management and how to use each approach. You'll also learn how to facilitate diversity management and to lead diversity change.

OUTLINE
* Introduction
* The Diversity Manager
* Diversity Defined
* Approaches to Diversity
* Facilitating Diversity Management
* Leading Diversity Change
* Summary

19. Working Wounded: Becoming a New Manager
Time: 3 minutes

Becoming a new manager can sometimes feel like an invisible wall has gone up between you and your former co-workers. Watch as Bob Rosner, founder and syndicated columnist of Working Wounded, discusses how you can show your former co-workers you're going to be a different kind of boss.

OUTLINE
* Becoming a New Manager

20. Working Wounded: Counseling an Employee
Time: 3 minutes

It's wise for managers to hesitate before launching a confrontation with their employees. Watch as Bob Rosner, founder and syndicated columnist of Working Wounded, discusses how to effectively counsel your employees, instead of attacking them.

OUTLINE
* Counseling an Employee

21. Working Wounded: The More You Give, The More You'll Get
Time: 3 minutes

If you give employees time and support, you'll be overwhelmed with what they'll offer. Watch as Bob Rosner, founder and syndicated columnist of Working Wounded, discusses how respecting and developing employees can bring impressive results to your business.

OUTLINE
* The More You Give, The More You'll Get