	Communication (Videos) Series (2.87 hours)

Summary:
Effective communication sets the foundation for individual and organizational success. When you master effective communication skills, you gain a great deal of power - the power to get things done. Our communication programs focus on building the key skills you need to communicate successfully.

Audience:
Non-Managers, Front Line Managers, Mid-Level Managers

ONLINE TRAINING INCLUDES

* Interactive online courses.
* Low prices (Only $39.95)
* A full year of complete and unlimited access to your course.
* Return to you courses as many times as you like.
* Assessment tests and certificates (if passed) after each course.

1. CURING COMMON MEETING AILMENTS (INTERVIEW)
Time: 6 minutes

How can facilitators recognize and cure some common meeting ailments? What can they do to minimize these problems in future meetings? Watch as Eli Mina, a professional meeting facilitator, seminar leader and the author of The Complete Handbook of Business Meetings, discusses how to make your meeting trouble-free.

OUTLINE:
* Interview with Eli Mina

2. EFFECTIVE BUSINESS WRITING
Time: 21 minutes

Business writing is not a magical or mystical experience but part of a process that anyone can master. Effective business writing is especially important in this Internet age where communication is often fast and immediate. During this program you'll learn how to convey thoughts and ideas using different formats of business communication, from letters and memos to e-mails and Internet sites.

OUTLINE:
* Introduction
* Effective Business Writing
* Writing Tips
* Business Writing
* Rules to Business Writing
* Business Writing Tips
* Types of Business Writing
* Summary

3. HIGH PERFORMANCE COMMUNICATION
Time: 20 minutes

Your ability to learn and practice effective communication techniques can spell the difference between success and failure. During this program, you'll recognize how to prevent and deal with communication problems, find out why effective communication skills matter and learn the three components of the communication cycle to attain high performance. As a result, you'll be able to enhance your relationships with your manager and co-workers as well as in your personal life.

OUTLINE:
* Introduction
* High Performance Communication
* Communication Skills Matter
* Communication Ingredients
* Steps to Communication
* Where to Start
* Summary

4. KEEPING MEETING PARTICIPANTS AWAKE (INTERVIEW)
Time: 7 minutes

How can facilitators make the most of the meetings they lead? How can they ensure that all the participants stay focused and alert during meetings? Watch as Eli Mina, a professional meeting facilitator, seminar leader and the author of The Complete Handbook of Business Meetings, discusses ways to engage all meeting participants and keep them awake.

OUTLINE:
* Interview with Eli Mina

5. THE PEOPLE STYLES MODEL
Time: 20 minutes

Each of us communicates, makes decisions and handles conflict differently. To make handling these differences easier, you can use the People Styles Model. By using this model, you'll not only develop a better understanding of human behavior, you'll actually be able to predict it. During this program, you'll learn how to use the People Style Model, which categorizes two dimensions of behavior into four different people styles.

OUTLINE:
* Introduction
* Why People Styles?
* Dimensions of Behavior
* The Four People Styles
* Summary

6. PEOPLE STYLES AT WORK
Time: 14 minutes

Human behavior challenges most of us; however, the People Styles Model offers one way to understand and predict it. In this program, you'll refresh your understanding of the four people styles discussed in The People Styles Model. And, you'll learn about flexing, a process you can use to help you work more effectively with other styles.

OUTLINE:
* Introduction
* The People Styles Model
* How to Flex
* Understanding People Styles
* Flash Flexing
* Summary

7. RESOLVING CONFLICT
Time: 15 minutes

Conflict is a reality of your work life. No matter what your job or your position, you will encounter conflict situations. During this program, you'll learn to recognize the faces of conflict so you can manage them more effectively. You'll also learn how to gain control of your emotions, as well as manage other people's emotions respectfully. Finally, you'll learn how to reach a collaborative, win-win solution.

OUTLINE:
* Introduction
* Resolving Conflict
* The Nature of Conflict
* Avoiding Conflict
* Ways to Resolve Conflict
* If the Process Doesn't Work
* Summary

8. TELEPHONE ETIQUETTE
Time: 23 minutes

This course is for anyone who wishes to use the telephone efffectively. It covers basic etiquette and business use.

OUTLINE:
* Introduction
* Telephone Etiquette
* Telephone Basics
* Making Effective Phone Calls
* Telephone Tips
* Taking a Message
* Offensive Callers
* Summary

9. THE INFLUENCE EDGE AND E-MAIL
Time: 11 minutes

E-mail allows you to strategize in an influence situation. During this program, you'll learn when it is appropriate to influence via e-mail and the strategies that will help you do it. In addition, you'll learn how to emphasize nonverbal communication cues, such as emotions and feelings, through the use of punctuation and symbols.

OUTLINE:
* Introduction
* Influence Edge Model
* Tips for Influencing Via E-mail
* E-Mail Tips
* Communication Cues
* Summary

10. UNDERSTANDING NEGOTIATION
Time: 20 minutes

We often think of negotiation as a confrontation between people regarding a set of issues. To be effective at negotiation, it is important to think in broader terms than just bargaining. During this program, you'll learn to define the aspects of negotiation. You'll also learn how to identify what is negotiable and prepare for a negotiation. Finally, you'll discover common negotiation tactics and behaviors.

OUTLINE:
* Introduction
* Understanding Negotiation
* What Is Negotiation?
* What Is Negotiable?
* Preparing to Negotiate
* Common Tactics and Behaviors
* Summary

11. EFFECTIVE BUSINESS PRESENTATIONS
Time: 3 minutes

The key to public speaking is learning to speak the same language as your audience. Watch as Bob Rosner, founder and syndicated columnist of Working Wounded, discusses how your objective, what you know about the audience and what you want the audience to take away, can lead to an effective business presentation.

OUTLINE:
* Effective Business Presentations

12. GIVING AN APOLOGY AT WORK
Time: 3 minutes

Sometimes at work, we have to express genuine regret for what happened. The trick is to use the right words and the right delivery. Watch as Bob Rosner, founder and syndicated columnist of Working Wounded, discusses how to name your mistake and accept responsibility for your actions.

OUTLINE:
* Giving an Apology at Work

13. LEADING A SUCCESSFUL MEETING
Time: 3 minutes

Anxiety often builds when you are faced with trying to lead a successful meeting. Watch as Bob Rosner, founder and syndicated columnist of Working Wounded, provides some useful tips to help you run a successful meeting.

OUTLINE:
* Leading a Successful Meeting

14. MAKING GROUP DECISIONS
Time: 3 minutes

It's not unusual for people to go into meetings with different expectations and then crash when it's time to come to a resolution. Watch as Bob Rosner, founder and syndicated columnist of Working Wounded, discusses how to effectively make group decisions.

OUTLINE:
* Making Group Decisions

15. WORKING THROUGH CONFLICT
Time: 3 minutes

There are times when you just can't avoid a conflict with a co-worker. During these times, you need to put your energy into learning what's on the other person's mind. Watch as Bob Rosner, founder and syndicated columnist of Working Wounded, discusses how to prepare for and work through a conflict with a co-worker.

OUTLINE:
* Working Through Conflict