	Management Skills Introduction Series (6 hours, 50 minutes)

Summary:
The Management Skills Introduction series teaches learners core management skills. Learners will be able to apply their knowledge to the successful management of projects, people, and time.

Audience:
While this course is geared toward new managers, it's appropriate for anyone who wants to learn more about management skills.

ONLINE TRAINING INCLUDES

* Interactive online courses.
* Low prices (Only $39.95)
* A full year of complete and unlimited access to your course.
* Return to you courses as many times as you like.
* Assessment tests and certificates (if passed) after each course.

1. READY! SET! MANAGE!
Time: 35 minutes

This course provides the learner with answers to questions new managers often have at the start of their management career such as the biggest mistakes made by new managers, how to build successful teams, and how to effectively manage a boss.

OBJECTIVES:
•Identify the biggest mistakes made by new managers
•Explain how to develop and motivate a team
•Identify a manager's role in conflict resolution
•Discuss ways to manage former co-workers and a boss
•Distinguish between urgent and important matters

TOPICS:
•Ready! Set! Manage!

2. MOTIVATING
Time: 1 hours, 2 minutes

After taking this course, the learner will be able to deliver effective feedback that employees understand and are able to successfully apply. It also discusses how to keep up with performance appraisals, yet provide thorough, thoughtful evaluations that are constructive and well-supported.

OBJECTIVES:
•Give helpful feedback to improve employee performance
•Administer regular performance reviews
•Motivate employees through praise
•Deliver criticism in an inspiring manner

TOPICS:
•Giving Feedback
•Reviewing Performance
•Motivating with Praise
•Constructively Criticizing

3. PLANNING
Time: 1 hours, 21 minutes

After taking this course, the learner will be able to delegate work, think strategically, and plan meetings. It also discusses how to make effective decisions that will lead employees forward.

OBJECTIVES:
•Delegate effectively
•Develop a system for making decisions under duress
•Plan meetings to advance your agenda in most efficient way
•Think strategically
•Give clear instructions to employees

TOPICS:
•Delegating
•Deciding and Delivering
•Planning Your Meetings
•Thinking Strategically
•Giving Instructions

4. COMMUNICATION
Time: 59 minutes

After taking this course, the learner will be able to level with their employees, deliver bad news, express themselves clearly, and ask questions that uncover employees' ideas and opinions.

OBJECTIVES:
•Deliver bad news to employees in a constructive manner
•Speak effectively
•Use silence to enhance communication
•Ask incisive questions

TOPICS:
•Making the Best of Bad News
•Speaking with Your Staff
•Muzzling Your Mouth
•Asking Questions

5. GETTING INPUT
Time: 52 minutes

After taking this course, the learner will be able to obtain input on improving both their own and the organization's performance. It also discusses how to obtain useful information from departing employees during their exit interviews and how to receive feedback from your superiors. It covers the importance of listening, to get the most from the speaker's concerns and ideas, as well.

OBJECTIVES:
•Use the insights of departing employees to improve your organization
•Listen effectively
•Get feedback about your performance from colleagues and superiors

TOPICS:
•Performing Exit Interviews
•Listening More
•Getting Feedback

6. DEALING WITH CHALLENGING PEOPLE AND TIMES
Time: 52 minutes

After taking this course, the learner will be able to help employees improve their performance and deal with organizational change. It also discusses how to handle cynics who are lowering employee morale and deal with worries about change directly.

OBJECTIVES:
•Assist your employees to prepare for change in your organization
•Deal with cynical employees to prevent a disruptive influence
•Push for excellence in mediocre workers to improve performance

TOPICS:
•Laying the Groundwork for Change
•Taming Cynics
•Raising Performance

7. BUILDING SUCCESS
Time: 1 hours, 9 minutes

This course will give the learner best practices for gaining success through work performance. It illustrates the value of cultivating friendships within your organization so you can exchange ideas and favors. It also discusses effective time management and how to make compelling presentations.

OBJECTIVES:
•Make allies from among your co-workers and bosses
•Deliver a compelling presentation
•Manage your time well
•Anticipate and address your boss's concerns
•Build alliances through social interaction

TOPICS:
•Gaining Allies
•Delivering Effective Presentations
•Managing Your Time
•Managing Your Boss
•Networking